Servicenow Interactive Filter Not Working. Ensure that the filter logic is properly defined Hello , Th
Ensure that the filter logic is properly defined Hello , The issue stems from how interactive filters and breakdowns are configured in ServiceNow. I also created an interactive filter where the user selects the business application (cmdb_ci). As a result of a selection, report 1 should display details about the business app, and report 2 details related to Today I'll show you how to easily construct a report. I the list of tickets are getting derived from the task table in which Hi, I have created a custom interactive filter which is working fine on task table but when i am using this on reports created based on database view, its not working, task_assessment_detail is I have created the Interactive filter to add in the Dashboard. as far as I can see, the interactive filter is created based on the applications table "cmdb_ci_appl", but the report refer to "cmdb_ci_business_app" Business application table. A dashboard can also have several reports attached to it. Interactive filters allows you to filter report widgets directly from a homepage or Performance Analytics dashboard without modifying the reports. The interactive filter is not filtering based on a There are two different APIs to publish an interactive filter for a single table or multiple tables. . Please be advised to give unique names while creating the interactive filters to avoid naming conflicts at the backend. What is going on? Thank you for Issue The customer is experiencing issues with the classic UI, where they are unable to filter, select reference fields, or take any secondary actions. The migration process, while comprehensive, Can you please check that you have mapped the reference? (in the related list , at the bottom of the form -> see screenshot) My screenshot is an example OOB, it is just to show you Hi Annika, Unfortunately, cascading interactive filter works only on Reference fields, not on Choices. I added two interactive filters on the dashboard —one for Assignment Group - multiple and another I've created the following report on my instance: When I click on Edit Widget, I've applied the following settings: Within my dashboard, I've got the following interactive filters: When I select the The view (see screenshots) is simple, one table, with a filter on active=false Running the view includes records with status active=true in spite of the filter. Solved: hi all, i created a new dashboard that contains 2 reports. If this is Apply to both tables and database views. I have ServiceNow Interactive Filters: Pathways Consulting Group shows you how to configure and use them for better dashboards and efficiency. The dashboard is using the task. u_contract field as a reference for 11-10-2023 07:17 PM @MercBuilding when you are creating interactive refrence filter use . 1 - details about a business application (approval group, support group, The filter is already set as "act as interactive filter" and the list on the report is already set to "follow interactive filter". Now I'm trying to get them into a interactive dashboard for our leadership, and I'm getting stuck because despite them I have created a 3 interactive cascading filters out of these one is not working properly, (all 3 are LIST type fields and multiselect), If I select any option from filter, no data will display in Hello, I've created a date range interactive filter on the dashboard, but it's not working on the report generated from the data source. Can you please help me fix this? If the interactive filter for the incident state is not working, it may be due to configuration issues, compatibility problems, or data inconsistencies. Refer the documentation Interactive Filters on Database Views and Table hierarchies for more details. The dashboard allows the user to check the data. The world works with ServiceNow. Interactive filters do not work as expected as it shows "0" as the count or "no data is available". In addition, I will demonstrate how First, it is worth noting that even though Interactive Filters are considered part of ServiceNow’s reporting suite and not Performance Analytics, you will be unable to create your own When configuring an Interactive Filter on a dashboard in ServiceNow, you can ensure that Report widgets will be filtered correctly by enabling the “Act as interactive filter” option for each In this tutorial, learn how to enhance your ServiceNow dashboards by adding interactive filters using UI Builder. I've created several reports using the sn_si_incident, task_sla, and metric_instance tables. I have added the interactive filter in the dashboard but when I am applying the the filter the list is not getting updated. Specifically, when attempting to take any kind of The ServiceNow team has indicated they're actively addressing migration-related filter issues and can help troubleshoot specific scenarios. Hi All, I have tried to build a custom interactive filter using a macro and a widget following the guideline given in this post- Again, these breakdowns also work, and display the desired data in the Analytics Hub. sys_id and make sure in properties of report on dashboard inter interactive filter is applied This should work. business_service. Please keep.